About the role

This role is part of Customer Care Shared Services and reports directly to the Multi-Country Shared Services Director. It leads the transition of country Customer Care operations into the Shared Services and BPO model across Hispanic LATAM, while ensuring that live operations remain stable, governed, and aligned with expected service levels. The scope evolves over time, as countries move through the rollout roadmap. In the early stages, the focus is on transition leadership, go‑live readiness, and stabilization. As more countries become live, the role shifts toward performance oversight, operating model discipline, and day‑to‑day coordination between Pluxee countries and the BPO. This is a senior program leadership role with strong cross‑functional exposure. It requires sound judgment, operational credibility, and the ability to influence countries and partners without direct reporting lines.

Key Responsibilities

• Lead country transitio...