Customer Care Advisor - French Speaking

Role overview:

 Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolution’s to customer queries.

Responsibilities:

Detailed role responsibilities and day to day tasks.

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  Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order.

  
  

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  Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.

  
  

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  Providing technical assistance to customers placing orders on the website.

  
  

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  Provide assistance with product related questio...