Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency.
Work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
Produce quality work and results.
Ensure fast and accurate turnaround of work.
Solve problems using agreed upon procedures as well as proper escalation process.
Develop a comprehensive understanding and mastery of all tools.
Remain updated on products, policy, procedure and other important operational issues.
Come in on time and on scheduled shift and adhere to breaks as assigne...
Ready to Apply?
Join thousands of Americans building their careers