What You’ll Do

Operational Support Across All Shipment Modes:

• Assist in managing import files for FCL, LCL, and AIR shipments from pre-alert to final billing.
• Review pre-alert documentation for accuracy and completeness, then upload and classify all relevant documents in CargoWise and eDocs.
• Prepare customs clearance documentation and ensure timely submission to customs brokers.
• Track shipments daily and proactively update CargoWise and stakeholders on delays or changes.
• Coordinate deliveries with truckers and consignees, securing timely appointments to prevent detention and storage charges.
• Send booking confirmations and delivery orders with all necessary supporting documentation.
• Accrue charges, ensure quotes are added to shipments, and assist with final billing for accuracy.

Communication & Teamwork:

• Respond to internal and external emails promptly (within 4 hours for external,...