Overview

Primary Details Time Type: Full time | Worker Type: Employee

QBE’s renowned and growing Multinational Service Centre in Chelmsford has an exciting opportunity as a Multinational Service Team Leader. This is a key role within European Operations (EO) where you will manage a team of Multinational Service Handlers and Specialists to deliver essential multinational servicing and coordinate programmes through their full lifecycle (submission management, quote production, policy administration, and cashflow management), whilst working with underwriting teams and Global Network offices.

Responsibilities

• Lead, manage, and develop a team of Multinational Service Specialists and Case Handlers to deliver high‑quality service.
• Monitor team performance against KPIs, SLAs, and service standards, acting where required.
• Conduct regular 1:1s, performance reviews, and development planning to support team growth.
• Act as the ma...