The primary role of the National Account Manager (NAM) is to provide leadership and management to assigned client programs and relationships. The NAM is responsible for meeting or exceeding expected client service levels on assigned client accounts. The NAM is the primary point of contact for the client, and any challenges within the operation of an account are escalated to the NAM for resolution. The NAM role is focused on proactive management of assigned accounts, to ensure that each client’s program is managed and operates with maximum efficiency. This position proactively performs random data checks to ensure accuracy levels. The NAM works closely with their Senior Director/Director of National Accounts (DNA) to identify and convert opportunities for program expansion or improvement. The NAM must be capable of strategically analyzing the profitability of the account and identifying value added services for the client.

Responsibilities: