πŸ‡ΊπŸ‡Έ USAJobs.work

America's Job Portal

← Back to USA Jobs

National Customer Services Centre Manager

Company

Boardroom Appointments

Location

durban, kwazulu natal

Posted

June 21, 2026

Position Overview

About the job National Customer Services Centre Manager

National CSC Manager

MinimumRequirements:

  • Matric (Grade 12)
  • A degree in management, business administration and/or marketingdiploma in Contact Centre Management is advantageous but not mandatory
  • Valid Code EB driver's license
  • A minimum of 7 years of call center experience, with at least 3 years at thesupervisor/management level
  • Proven experience in a similar environment (i.e. FMCG, JIT, Supply Chain, Logistics)

Responsibilities:

1. Client Relationship Management

  • Develop strong rapport with key clients.
  • Build trust, integrity, and confidence in the service provided.
  • Manage service levels in accordance with SLAs.

2. Business Development / Improvements

  • Drive optimization of basket and volume participation.
  • Maintain up-to-date ...

Ready to Apply?

Join thousands of Americans building their careers

Apply Now