Overall purpose of the job

The National Technical Operation Manager is responsible for the management of technicians, scheduling, fitments and customer care.

Duties & Responsibilities

• Ensure strong communication and collaboration between sales, scheduling, technicians, customer care and finance at an operational level
• Develop and maintain high levels of customer satisfaction through effective communication and customer service.
• Hire, train, manage a team of employees and assign internal resources, including setting performance standards and providing feedback and coaching.
• Conduct regular performance evaluations for employees and provide feedback on areas for improvement.
• Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Ensure compliance with all company policies and procedures.
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