100% In-Office with no WFH/REMOTE Setup.

Vivant is seeking a hands-on Network & VoIP Helpdesk Support professional with real-world telecom experience to serve as the first line of technical support for commercial clients.

This role is responsible for diagnosing and resolving VoIP and network issues—including SIP trunks, routers, switches, and WiFi—across live environments, while delivering clear communication and a high-quality customer experience. This is a customer-facing support role that requires both technical depth and confidence in handling calls with business clients.

Key Responsibilities:

• Provide helpdesk support for VoIP phone systems and internet connectivity


• Respond to client calls, emails, and support tickets


• Troubleshoot VoIP call quality issues, phone registration, and connectivity problems


• Diagnose and resolve network-related issues involving routers, switches, fir...