We are currently seeking Full Time Tier I/II Network Voice/Field Engineer with a minimum of 3 years of hands-on experience.

As a Level I/II Network Voice / Field Engineer, you will be part of a field team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences.

Responsibilities:

• Provide phone, remote and onsite support and remediation for network device issues Troubleshooting and resolving customer system problems across a broad range of technologies; Network devices, all peripheral devices, application and enterprise system support; computer hardware and software issues Telephony/VOIP experience Provide remote and onsite installations of new software and upgrades Provide remote and onsite installation of service Packs and security updates Provide help desk support including analyzing and resolving end-user issues Routing protocols EIGRP, OSPF, an...