• Monitoring, installation, modification, testing, and servicing of network equipment.
• Assisting and training lower-level support Permanents
• Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services
• Resolving networking/customer related concerns and issues
• Supporting engineers in troubleshooting network instability
• Communicating to customers and Leidos leadership of any impact to operational continuity
• Possessing a comprehensive understanding of network and device relationships