We are seeking a skilled and customer-focused Network Engineer to support our Corporate Helpdesk operations, ensuring reliable services, rapid issue resolution, and high user satisfaction across Enterprise environments. The ideal candidate will possess strong expertise in troubleshooting complex network issues along with experience in ticketing systems, remote support, and service-level management.

Responsibilities

• Monitor and maintain fixed network infrastructure such as Fiber, Radio, MW, and leased line connectivity to ensure high availability.
• Troubleshoot customer connectivity issues, link degradation, outages, and configuration faults across access and core networks.
• Perform testing and commissioning of routers, switches, ONTs, OLTs, and transmission equipment.
• Coordinate with field teams, NOC, and vendors for fault isolation, restoration, and preventive maintenance.
• Ensure SLAs are met by tracking incid...