Job Description Job Description Who We Are
At BrightFlow, we're not your average tech company. We're empathic, energetic, and fun! Smart people who help clients without speaking geek. Our mission is to cultivate calm in the chaos of IT by owning solutions, chasing knowledge, and seeing beyond what's expected. We focus on delivering reliable, human-centered technology services that help our clients grow confidently.
We're looking for a Network Engineer who blends deep technical expertise with a people-first mindset. If you're someone who can simplify complex systems, lead with clarity, and support clients with empathy - BrightFlow could be the place for you.
Your Role Support and Customer Experience

• Resolve escalated support tickets quickly and professionally.
• Collaborate with and delegate tasks to onsite support technicians.
• Write, update, and maintain SOPs and internal documentation.
• Identif...