Job Description
Provide Tier 2/Tier 3 network support in an enterprise environment, handling daily ticket queues and break/fix issues related to routing, switching, firewalls, and connectivity.
Troubleshoot and maintain Cisco, Fortinet, Palo Alto, and Aruba network infrastructure across LAN, WAN, and data center environments.
Configure, monitor, and support Layer 2/Layer 3 networking including VLANs, STP, OSPF, and BGP routing protocols.
Perform switch and firewall provisioning, configuration changes, policy updates, and firmware upgrades.
Support network moves, adds, and changes including cabling, fiber installations, patching, and connectivity troubleshooting.
Assist with data center network operations including switch deployments, rack-and-stack activities, fiber cross-connects, and network equipment replacements.
Respond to network incidents, identify root causes, and implement corrective actions to restore services quickly.
Work with monitoring tools and ti...