Key Responsibilities

• Manage, monitor, and troubleshoot WAN and LAN connections for multiple clients.
• Use remote monitoring tools and protocol analyzers to troubleshoot, diagnose and solve network problems.
• Perform advanced, complex network analysis, identify problems, and determine solutions.
• Recommend enhancements to the network that will improve the quality, performance, security, and reliability of the network.
• Creates and maintains documentation of networks and network systems.
• Follows project methodologies and processes to complete assigned tasks.
• Provides technical network expertise to others as necessary, including instructing field personnel in basic network troubleshooting and problem resolution.
• Configures new network equipment and connections.
• Handle day-to-day network related tickets – Incident, Problem, and Change.

What you’ll need to succeed