Greetings from Vitelglobal Communications Pvt Ltd Position: Network Engineer Experience Required: 0 – 2 Years Shift Timings: 6:30 PM to 3:30 AM IST Working Days: 5 Days a Week Key Responsibilities: Provide first-level and second-level technical support to clients and internal teams. Diagnose, troubleshoot, and resolve Product and network-related issues. Escalate complex problems to higher-level support or engineering teams when necessary. Document support cases, resolutions, and maintain accurate records in ticketing systems. Collaborate with cross-functional teams to ensure timely resolution of client issues. Deliver excellent customer service and maintain professional communication at all times. Required Skills and Qualifications: Strong verbal and written communication skills. Basic knowledge of CCNA (Cisco Certified Network Associate) concepts such as IP addressing, routing, switching, and network troubleshooting. Understanding of TCP/IP, LAN/WAN fundamentals, and basic networking ...