Analyse incidents and technical issues that impact infrastructure operations.
Troubleshoot and resolve network and infrastructure issues of varying complexity.
Ownership of assigned and escalated incidents from all severity levels through to closure, ensuring timely updates and resolution.
Identify early warning signs or performance declines after upgrades, updates, or maintenance activities.
Perform proactive health checks to detect problems early and maintain service reliability.
Actively participate in the incident management process, rotational standby duties, ensuring adherence to SLAs and producing incident reports when required.
Execute routine administration, configuration, and support tasks according to established guidelines.
Review and implement change requests for network changes or upgrades.
Perform impact analysis for planned network maintenance, executing fai...
Ready to Apply?
Join thousands of Americans building their careers