Job Description:
Manage wired and wireless network access infrastructure and support Data Centre network operations
1. Administer and support network infrastructure including network routers, switches, wireless access points, WLAN controllers, AAA servers and encryptors
2. Respond and diagnose tickets related to network access and performance issues
a. Service and close support tickets to relocate or add client endpoints' wired network access
b. Service and close support tickets to resolve client endpoints' wireless access
3. Troubleshoot, triage and resolve client endpoints' 802.1X authentication/authorization access issues and escalate, if necessary, L2 and L3 issues
4. Monitor availability of network access and provide immediate response and/or investigation to system alerts
5. Troubleshoot and assist with root cause analysis of incidents replacing failed network components
6. Support and perform routine automation tasks to ensure compliance for secure con...