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This position is a full-time IT support and field services role for a software company in Carrollton, GA. The technician provides technical support, installs and supports the company’s proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems. The role combines Level 1–3 IT support, customer service, and some administrative work.
Key Responsibilities
Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).
Support customers by phone, remote tools, and on-site visits.
Install and train customers on the company’s fingerprinting and law enforcement software.
Travel to customer locations for support or installations (0–40% depending on workload).
Help maintain internal IT infrastructure including servers, f...