BSO is seeking a highly skilled and customer-focused Network Incident Escalation Engineer to join our Service Assurance team. This role serves as the senior technical escalation point for complex production incidents and plays a critical role in ensuring service stability, operational excellence, and continuous improvement across our global network infrastructure. The successful candidate will combine strong troubleshooting expertise, customer communication skills, and operational leadership to drive timely resolution of complex issues while supporting knowledge development within the GNOC organization.

Responsibilities

• Escalation & Incident Management
• Act as the primary escalation point for complex production incidents raised by GNOC, Service Desk, Management, and customers.
• Lead technical troubleshooting efforts for high-impact or prolonged incidents.
• Assess and determine when escalation to Network Engineering or other teams...