Job Summary

The NOC Engineer is responsible for continuous monitoring, support, and operational management of data centre infrastructure, network services, Application and critical IT systems to ensure maximum availability, performance, and service continuity as per agreed SLA.

The role includes proactive event monitoring, 1st Level troubleshooting, incident and escalation management, ownership of change management activities, and close coordination with internal teams, vendors, and service providers.

Key Responsibilities

• Monitor and manage IT data centre infrastructure, network devices, servers, applications, and critical services in a 24/7 operational environment.
• Perform proactive monitoring of alarms, alerts, events, and service interruptions through enterprise monitoring tools and dashboards.
• Provide first-level diagnosis, troubleshooting, and resolution for infrastructure, network, and system-related incidents.