In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services. The role focuses on resolving customer‑reported faults, ensuring SLA adherence, and improving overall customer service experience.

Key Responsibilities

• Day‑to‑day handling of customer emails and phone calls for fault reporting and inquiries
• Contribute to key performance indicators related to the performance of networks, infrastructure, applications, products and services supplied
• Deliver technical support under the guidance of more senior technical staff, for a range of complex products, services, network and infrastructure elements
• Work within defined product/network procedures, standards and practice
• Deliver outcomes by implementing a course of action identified from a range of solutions
• Assist in providing technical support for investigation and rectificati...