Responsibilities

• Own end-to-end L2 network operations (incident, problem & change management)
• Act as primary escalation points for major incidents and critical outages
• Ensure SLA / KPI adherence and drive service improvements
• Lead daily operations calls, reviews, and reporting governance
• Drive root cause analysis (RCA) and implement preventive actions for key outages
• Coordinate with L1, L3, vendors, and cross-functional teams
• Manage team workload, prioritization, and task allocation
• Ensure process compliance (ITIL) and audit readiness
• Drive automation, documentation, and knowledge management
• Provide stakeholder communication & status reporting
• Provide expert support for routing & switching (BGP, OSPF, MPLS, VLANs, etc.)
• Troubleshoot complex data network issues and performance bottlenecks...