Job Summary

This role will be responsible for delivering high-quality technical support and ensuring the reliability, performance, and security of IT networks and systems. You will provide advanced troubleshooting, implementation, and maintenance support while serving as a trusted point of contact for clients and internal teams.

This role requires strong technical proficiency, analytical thinking, and a customer-focused mindset to effectively resolve complex issues and contribute to continuous service improvement.

Job Scope and Key Activities

Technical Support & Operations

• Act as a single point of contact for user incidents, service requests, and communications.
• Provide support for network, system, and application-related issues.
• Serve as the escalation point for technical incidents, resolving them remotely or onsite.
• Ensure timely and accurate documentation of all support activities and resolutions. <...