**Description**



Network - Telephony Engineer - Remote



Network- Telephony Engineers partner with developers, testers, program managers, and operations teams to design, deliver, operate, and continuously improve large-scale, highly available communication and contact center platforms.



This role requires deep hands-on expertise with Cisco collaboration and Webex Contact Center technologies, including the ability to design and support enterprise voice, routing, IVR, and contact center solutions. Additional experience with other UCaaS and CCaaS platforms is valued, but Cisco and Webex are core requirements for success in this role.



The ideal candidate brings strong technical depth across automation, resilience, integration, and operational excellence, with the ability to translate business and caregiver needs into scalable, secure, and reliable service architectures.



Key Responsibilities

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