Sangfor Technologies in Kuala Lumpur is seeking a dedicated technical support professional to provide level 2 support for our products across the APAC and EME regions. This role involves resolving customer issues promptly, ensuring customer satisfaction, and collaborating with internal teams on escalations.

The ideal candidate should have strong knowledge in networking protocols and advanced troubleshooting across various operating systems. Effective communication skills in English and Mandarin will be essential for this position.