Ey Responsibilities

• Provide Tier 3 technical support for complex network issues affecting live production systems, training platforms, and business services.
• Act as the highest level of escalation for network-related incidents and service outages.
• Diagnose and resolve advanced networking issues across cloud, on-premise, and hybrid infrastructure environments.
• Support incident, problem, and change management processes in accordance with ITIL service management practices.
• Lead root cause analysis and remediation activities for major network incidents.
• Maintain and optimise network performance, reliability, and availability across operational environments.
• Support network configuration, upgrades, patching, and vulnerability remediation activities.
• Work closely with infrastructure, cloud, and platform engineering teams to support system deployments and network integrations.
• Monitor network...