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The New Business Medical Administration Specialist is a Subject Matter Expert role providing support to all operational teams within IIC New Business and Underwriting located in Kitchener, Toronto, Montreal, Halifax, India and Manila. This role will own both simple and complex medshare related cases and/or escalations; external phone call and written communication, audits, invoices, follow-ups, and ad-hoc admin related functions, all while maintaining tight deadlines and SLAs.
Position Responsibilities:
Handle end-to-end medshare function (medshare send and medshare order)
Researches and resolves medshare issues
Recommend systems enhancements and other operational opportunities to improve operational efficiencies
Analyze data, communicate findings to management, and offer recommendations
Trouble shoot and/or assist in problem resolution of complex issues
Contributes to the continuous ...