Newbie friendly for Email and Chat Support Agent

Caldwell Communications Consultancy Philippines

On-site - Navotas | No Exp Required | High/Senior High School | Full-time

An Email and Chat Support Agent provides customer assistance through email and live chat platforms. The role focuses on addressing customer inquiries, resolving issues, and providing accurate information while maintaining professional written communication and timely responses.

Benefits

• Medical Reimbursement
• Health Insurance, HMO

Key Responsibilities

• Respond to customer inquiries through email and live chat in a timely and professional manner.
• Assist customers with product or service information, order status, account issues, and troubleshooting.
• Resolve customer concerns such as refunds, cancellations, billing questions, or technical problems.
• Document interactions and update customer inform...