Job Summary

We are seeking an experienced Newgen Technical Support Specialist with 8–10 years of experience in the banking and financial services industry. The ideal candidate should possess strong technical expertise in the Newgen (iBPS/Omnidocs/Omniscan/Omniprocess/O2MS) platform, coupled with in-depth business knowledge of customer onboarding operations, other banking workflows and a good understanding of T24 core banking APIs and functionalities. The role requires hands‑on experience in production support, incident management, change requests, and project delivery for mission‑critical banking applications. Candidates with prior experience supporting banks in the GCC region are highly preferred.

Key Responsibilities

• Provide Level 1 and Level 2 production support for the Newgen application, ensuring high availability and adherence to SLA commitments.
• Analyze new requirements in Newgen, conduct impact analysis, prepare technical solution ap...