Amentum, a global leader in advanced engineering, technical, and professional services serving the U.S. government, allies, and critical infrastructure sectors, is seeking an NGIS Reservation Agent to support a unique U.S. Navy program based on the island of Diego Garcia.
Job Responsibilities
Manage guest reservations for Navy Gateway Inns & Suites (NGIS), ensuring accuracy, professionalism, and compliance with Navy lodging standards.
Process check-ins, check-outs, cancellations, modifications, and special requests using approved lodging management systems.
Provide exceptional customer service by assisting guests with room availability, policies, amenities, and general inquiries.
Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures.
Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs.
Verify eligibility requirements for military, g...