We are seeking a skilled NICE CXOne Engineer with strong experience in Studio scripting, IVR development, routing design, and API integrations. The ideal candidate will have hands-on expertise in NICE InContact CXOne solutions and cloud-based environments. This role requires collaboration with architecture teams, business stakeholders, and cross-functional technical teams to design, develop, and support contact center solutions.

Responsibilities

• Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
• Design and build call flows and integrate backend systems using application programming interfaces (APIs).
• Manage NICE Business Units (BU) and contribute to solution design and network optimization.
• Provide routing design and implementation for contact center technologies.
• Collaborate with Architecture teams to design, develop, de...