Elevate customer interactions as a Solution Consultant in Toronto with NiCE. Specialize in agentic AI and contact center solutions while collaborating on innovative designs and implementations.
As a hands-on Solution Consultant, you will design and deliver cutting-edge contact center solutions on NiCE CXone and Cognigy. Your role involves leading technical designs for workstreams, mentoring junior engineers, and directly engaging with client managers to represent solutions effectively. You will also need a proven point of view on conversational and agentic AI, aiming for a growth path into a principal architect role.
Key Responsibilities:
• Lead solution design for CCaaS and agentic AI workstreams
• Architect autonomous virtual agents and integration flows
• Translate business needs into technical design documents
• Oversee CXone Studio scripts, Cognigy workflows, and LLM integrations
• Collaborate with design teams on persona and dialog strategies
Requirements:...