What you’ll do… 

• You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way. 
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises. 
• Work with all our teams to make sure we're always busy, and help our Night Manager with any overbooking levels. 
• Answer phones, sort out requests and anything that might arise time, involving the team as needed - you're the one-stop-shop for our guests to turn to. 
• Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise. 

What we’re looking for…...