Role Overview

The role oversees and maintains various unified communication systems and services including telephony, video conferencing, collaboration tools, physical and softphones. The support agent administrates and supports these technologies to ensure seamless operation and effective communication within the organization.

The Role

• Develops and maintains technical standards and procedures for resolving voice service issues to ensure maximum system availability and performance levels.
• Installation and maintenance of digital, VOIP, and video telephony product offerings.
• Work with SIP trunks, PRI’s and analog lines for PBX and VOIP phone systems both hosted and on‑premises based.
• Provide updates regarding the performance and availability of unified communications and network infrastructure and proactively work to resolve problems.
• Performs remote troubleshooting to diagnose...