Main purpose:

• You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).
• Take ownership for the security and safety of the guests
• To have a good knowledge of the Hotel’s facilities
• Ensure that you have full understanding and tractability of all correspondence relating to bookings

Overview of duties

• Ensures guests have a smooth running stay at the hotel.
• Organises the customer welcome and care provided by your team
• Follows the night audit procedure comprehensively
• Works through the shift check list to ensure corridors are checked, newspapers delivered, breakfast lists amended and such like tasks are completed.
• Helps meet the department's quantitative and qualitative targets
• Implements brand and Group projects

Customer relations