The Role | Te mahi

We are seeking a Night Auditor to provide an exceptional level of service that exceeds expectations of our guests.

This fixed term role based at Novotel Christchurch Airport.

Responsibilities

• This role reports in to the Night Manager.
• Manage the hotel while on shift and when senior managers are not present.
• Assist with guest inquiries and ensure a warm and friendly interaction.
• Ensure all complaints are dealt with appropriately.
• Attend to any emergency issues including security, maintenance, fire, or evacuation.
• Complete audit procedures and tasks, including running financial reports, investigating anomalies, and completing any other end‑of‑night tasks.
• Carry out regular security walks and check all areas of the hotel (quality and presence).
• Front desk during check‑in and check‑out periods during the night.

Requirements