SUMMARY STATEMENT

Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Responsible for basic accounting functions required by this role.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Audit and balances reports from the daily shift.
• Schedules guest's wake up calls for the following day.
• Verifies all credit card transactions are properly processed, all guest folios are balanced out and cash payments are recorded.
• Completes any reports or projects assigned by management/ supervisor.
• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received.
• Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that guest privacy is ...