• Take ownership and responsibility for Duty Management shifts

• Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of Rooms

• Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate

• Knowledge of all arrivals and departures, using guest name at all times

• Check current day arrivals and departures, taking appropriate action in the event of fully booked situations

• Fully conversant with current availability situation at any given time, and also future availability

• Complete knowledge of all features and services (including Food & Beverage outlets, spa/gym - menu/price/promotions/hours)

• Fully conversant with all hotel room types, numbers, layout, locations, rates

• Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)

• Liai...