Represent the Management during night hours, ensuring the proper functioning of the facility.
Take care of our guests: from check-in to check-out, managing billing, ensuring that accounts and data are correct and taking care of every request or question.
Consistently maintain a positive and friendly attitude, even when resolving complex or critical situations.
Manage guest accounting in the home, ensuring billing accuracy;
Operationally coordinate the hotel overnight to ensure guests are well cared for.
Work with the Front Office Manager and the rest of the Hoxton team to define sales strategies and ensure maximum employment.
Set ambitious yet realistic goals for the team, aiming for maximum occupancy and full guest satisfaction (100%).
En...
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