Minimum Requirements Grade 12 (Matric) Hospitality qualification or diploma advantageous Minimum 3 years' experience as a Night Manager, Duty Manager or Front Office Supervisor within a 4 or 5-star hotel Boutique hotel experience highly advantageous Strong working knowledge of Opera PMS or a is essential Excellent understanding of front office procedures, night audit, cash handling and hotel operations Strong leadership, problem-solving and decision-making abilities Excellent communication and guest relations skills Well-presented, professional and service-driven Must be able to work permanent night shifts, weekends and public holidays Valid South African ID or valid work permit Key Responsibilities Manage all overnight hotel operations and ensure seamless service delivery Complete the night audit accurately and reconcile daily revenue Oversee front office operations including arrivals, departures and guest requests Handle guest complaints and emergency situations professionally and ef...