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Job Description Job Description Type: Full Time In-person job Education / Educación Technical, Technologist, or Bachelor’s degree in Telecommunications, Networking, Systems Engineering, or related field. Provide first-level monitoring and technical support for network services, ensuring the availability and stability of the company’s internet and Managed WiFi infrastructure.
Ability to follow operational procedures and escalate issues appropriately. 1.
Monitor network alarms, alerts, and service performance through NOC monitoring systems. 2.
Perform initial troubleshooting of connectivity issues affecting internet and WiFi services. 3.
Open, document, and manage incident tickets following operational procedures. ...