Job Description

Type: Full Time

In-person job

Education / Educación

Technical, Technologist, or Bachelor’s degree in Telecommunications, Networking, Systems Engineering, or related field.

Responsibilities

Provide first-level monitoring and technical support for network services, ensuring the availability and stability of the company’s internet and Managed WiFi infrastructure. Familiarity with monitoring tools and ticketing systems is a plus. Ability to follow operational procedures and escalated issues appropriately.

1. Monitor network alarms, alerts, and service performance through NOC monitoring systems.
2. Perform initial troubleshooting of connectivity issues affecting internet and WiFi services.
3. Open, document, and manage incident tickets following operational procedures.
4. Escalate incidents to Level 2 engineering teams when deeper technical intervention is required.
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