Type: Full Time
In-person job

Education / Educación: Technical, Technologist, or Bachelor’s degree in Telecommunications, Networking, Systems Engineering, or related field.

Responsibilities

• Monitor network alarms, alerts, and service performance through NOC monitoring systems.
• Perform initial troubleshooting of connectivity issues affecting internet and WiFi services.
• Open, document, and manage incident tickets following operational procedures.
• Escalate incidents to Level 2 engineering teams when deeper technical intervention is required.

Qualifications

• 1–3 years of experience in technical support, NOC operations, or network monitoring.

KPI's

• Monitoring response time ≤ 10 minutes
• Incident ticket creation accuracy ≥ 95%
• Escalation time to Level 2 ≤ 15 minutes
• Ticket documentation completeness ≥ 95%