The Commercial Support Technician at Cool Ideas plays a crucial role in ensuring our commercial clients receive exceptional technical support and assistance. This position involves providing technical support for internet connectivity, resolving network-related issues, and ensuring customer satisfaction among our commercial clientele.
Key Responsibilities:
Customer Support:
Provide prompt and efficient technical support to commercial clients via phone, email, or chat.
Address inquiries and concerns related to internet connectivity, network configurations, and other technical issues.
Troubleshoot and diagnose connectivity problems, resolving issues to minimize downtime for commercial customers.
Network Troubleshooting:
Investigate and resolve network-related problems, ensuring stable and reliable internet service for commercial clients.
Collaborate with the network operations team to identify and rectify network outages or performance issues affecting com...