The Commercial Support Technician at Cool Ideas plays a crucial role in ensuring our commercial clients receive exceptional technical support and assistance. This position involves providing technical support for internet connectivity, resolving network-related issues, and ensuring customer satisfaction among our commercial clientele.

Key Responsibilities:

1. Customer Support:
   • Provide prompt and efficient technical support to commercial clients via phone, email, or chat.
   • Address inquiries and concerns related to internet connectivity, network configurations, and other technical issues.
   • Troubleshoot and diagnose connectivity problems, resolving issues to minimize downtime for commercial customers.
2. Network Troubleshooting:
   • Investigate and resolve network-related problems, ensuring stable an...