The NOC Coordinator plays a critical role in supporting the Network Operations Center by ensuring seamless case progression and resolution. This position focuses on proactive follow-up, cross-functional coordination, and maintaining operational efficiency to prevent delays and optimize service delivery.

Key Responsibilities 

Proactive Case Management: 

• Actively monitor and follow up on open cases to ensure timely progression, resolution, and adherence to service level agreements.  

Property Coordination & Communication:  

• Initiate outbound calls to properties to gather status updates, verify action items, and facilitate next steps  

• Draft and send targeted follow-up emails to ensure accountability and maintain communication flow