Job Overview

Enshored is seeking a Tier 2 NOC Support Specialist to support and maintain the technical health of our partner's regional network infrastructure. This role focuses on ensuring network stability, resolving advanced escalations from Tier 1, and maintaining the technical integrity of service delivery.

Key Responsibilities

• Escalation Management: Resolve complex technical issues escalated by Tier 1 involving advanced networking, VLAN mismatches, and signal interference.
• Edge Device Management: Perform remote configuration and troubleshooting on OLTs, ONT’s, AP’s and Edge Switches for residents, end users, property management and maintenance staff and field technicians.
• Regional Monitoring: Monitor regional network segments to identify localized outages and initiate incident response.
• Field Support: Act as remote technical lead for field technicians, verifying signal levels and port configurations during on‑s...