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Job Title: NOC/Service Desk Escalations Engineer

Rate: Php 416.66 per hour

Work Type:

• Remote/WFH
• Full-time

Working Hours: TBD (Usually US Hours/Night shift)

Start Date: TBD

Reports To: Network and Systems Operations Manager

Department: Network and Systems Operations (NOC)

JOB OVERVIEW

The NOC/Service Desk Escalations Engineer is responsible for ensuring the smooth operation of network and systems infrastructure and for resolving complex, escalated incidents originating from the Service Desk. The role spans proactive monitoring, incident response, patching, backup integrity, software distribution, and automation/scripting to improve operational eƯiciency. The engineer follows company policies and procedures, maintains accurate documentation, collaborates across...