Shift: Mid 5x8-Hour (13:30 - 22:00)
Shift: Monday - Wednesday 1330 - 2200 AND Saturday & Sunday 0700 - 1530
Duration: 6-8 weeks (person will be backfilling an LOA)
Job Description:
The main duties include, but, not limited to, answering and re-directing, on a yearly average, over 1 million incoming telephone calls to the UCLA Medical Centers, provide Patient Information, Department Information and On Call Schedule information as requested by callers. Process routine and emergency calls. Activate and dispatch emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters. Handle calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line. Handle routine and emergency calls for the Health Systems Support Services Center. Monitor and report various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions. Process urgent messages for the Radiology Departmen...